About us
Deluxe Services Solutions was founded with a clear purpose to raise the standard of concierge and security services within residential and commercial properties.
Calvert St Hill, CEO
Deluxe Services Solutions
Who we are
About Deluxe Services Solutions
I have over ten years of experience in law enforcement, military, and security, during which I have consistently aimed to deliver exceptional service.
As founder and CEO of Deluxe Security Services, now Deluxe Services Solutions Limited, my vision was to build a company known for professionalism, reliability, and outstanding service. While many companies speak about good customer service, we focus on delivering an exceptional customer experience that leaves a lasting positive impression on clients, residents, guests, and visitors across all developments we support.
We are passionate about the quality and impact of our work and the value it brings to our clients and their stakeholders. With over three years in business, we are confident in our ability to deliver the Deluxe standards with excellence through teamwork.
Our Mission
At the core of Deluxe Services Solutions is a strong desire to drive and shape the BTR market in Birmingham. An experienced, professional and reliable concierge is at the heart of this. We aim to provide strategic guidance and operational support to Management Companies, that enables them to navigate, innovate and evolve in the BTR market. We aim to partner with Management Companies in a way that allows them to simplify their business model in a way that allows them to thrive in what is now a very competitive industry.
What To Expect From Us
Belief
We believe concierge is and would continue to be at the forefront driving the future of BTR. Our aim is to continue to partner with management companies to provide exceptional customer experience alongside their individual teams or providing stand-alone support that enables them to seamlessly manage and evolve individual operational models.
Commitment
One of the most common frustrations property managers face when working with service providers is inconsistency. At Deluxe Services Solutions, reliability is a core part of our service. We prioritise maintaining regular officers within each property wherever possible and ensure shift coverage and operational continuity. This commitment allows our clients to rely on a service that is stable, professional, and dependable.
Vision
The long-term vision of Deluxe Services Solutions is to become a recognised premium provider of concierge and security services across Birmingham. We aim to achieve this by maintaining high standards of professionalism, building long-term relationships with property managers, and developing a team of well-trained officers who take pride in representing the buildings they serve.
The Deluxe Treatment
If you are interested in learning more about how we can assist you with your property concierge and security headaches - contact our friendly team today.
THE DELUXE STANDARD
At Deluxe Services Solutions, we believe the front-of-house presence represents the entire building.
For many residents and visitors, the concierge or security officer is the first and most consistent interaction they experience.
Because of this, we operate under what we call The Deluxe Standard.
